Expert Billing & More, Inc.

FAQs

If you can't find an answer to your question, send us an email through the contact us page and we’ll be happy to send you a response.

Q: How do I update my banking info?

A: Providers can print the necessary forms directly from the HP webportal.  Once in the website, choose the following options from the menu:
1. Providers
2. Maintenance
3. EFT Account
4. Scroll down and choose "change bank"
5. Follow the instructions on the menu that comes up (there will be a link to an Adobe form)

6. Complete the form as directed and mail the original forms including the letter from your bank to:. HP Provider Enrollment at PO Box 7070, Tallahassee, FL 32314-7070.

Please note: Once the new banking information is processed, the next 1 or 2 payments will be mailed to you until the new banking information has been verified.

It is imperative that providers follow up with Provider Enrollment to be sure the change was processed. Give them about a week to process the request before calling to follow up with them.

Q: How do I change my address?

It is imperative that providers follow up with Provider Enrollment to be sure the change was processed. Give them about a week to process the request before calling to follow up with them.

Q: Why do I have to notify HP of my address change if I am getting payments via direct deposit?

A: If any type of mail from HP is returned for any reason, they will put a “hold” on the provider’s account and all future payments will be suspended until the address has been updated.

Q: How often can I submit billing to Expert Billing & More, Inc.?

A: Providers can submit invoices weekly, bi-weekly or monthly. Fees are based on the number of clients billed and the frequency at which invoices are submitted for processing. Expert Billing will work with providers to set up the most cost-effective invoice submission schedule that meets their individual financial needs.

Invoices are processed within 24 hours of receipt.  To ensure payment the following week, providers should invoices by Tuesday.

Q: Where do I find out what documentation is required for the services I am rendering?

A: Providers should review the DS Waiver Coverage and Limitations Handbook to determine what the guidelines and documentation requirements are for the specific services rendered. The Handbook is available online for printing from the APD website at http://apd.myflorida.com/waiver/hcbs/.

It is recommended that providers review the APD website regularly to stay informed of current training and program requirements.

Q: How do I know what training courses I am required to attend?

A: Providers should contact their local district training coordinator to discuss what courses are required for the specific services rendered.

Providers should contact the local APD office as well as review the APD website at http://apd.myflorida.com/ for training information.

Q: How can I verify what my payment will be for the week?

A: Providers can call Provider Check Inquiry at 800-239-7560 on Monday morning of the week the payment is expected to see how much will be paid on the following Thursday.

Q: What do I do if my claims were not paid in full?

A: Providers that are using Expert Billing can fax a copy of the remittance voucher showing the denial reason. Expert Billing will research the problem and resubmit the claim as quickly as possible.

Providers that are billing on their own can contact Claim Inquiry at 800-289-7799 to determine the denial reason. Once the error is corrected, the claim can be resubmitted for payment.

Q: Who or what is Delmarva?

A: Delmarva is an outside agency that was contracted by the State to conduct annual reviews for providers. Providers can visit their website at Delmarva Foundation. Providers are strongly encouraged to contact their local district or Delmarva directly to learn more about their responsibilities and how they relate to each individual.