FREQUENTLY ASKED QUESTIONS

If you can't find an answer to your question, send us an email through the “contact us” page and we’ll be happy to send you a response.

Q: Is a copy of the Family and Supported Living Waiver Handbook available?

A: Yes. It is available for printing online at http://apd.myflorida.com/clients/

Q: How do I update my banking info?

A: Providers can print the necessary forms directly from the ACS Data Exchange website (EDI). Once in the website, choose the following options from the menu on the left:
1. Provider Support
2. Enrollment
3. Scroll through the available forms until you see
4. “Payment Authorization Form”
5. Open that using Adobe Reader and print
6. Complete the form as directed and mail the original forms including the letter from your bank to:. ACS Provider Enrollment at PO Box 7070, Tallahassee, FL 32314-7070.

Please note: Once the new banking information is processed, the next 1 or 2 payments will be mailed to you until the new banking information has been verified.

It is imperative that providers follow up with Provider Enrollment to be sure the change was processed. Give them about a week to process the request before calling to follow up with them.

Q: How do I change my address?

A: Providers should call ACS Provider Enrollment at 800-377-8216 to request an address change form. Providers should also notify their local district of their address change.

It is imperative that providers follow up with Provider Enrollment to be sure the change was processed. Give them about a week to process the request before calling to follow up with them.

Q: Why do I have to notify ACS of my address change if I am getting payments via direct deposit?

A: If any type of mail from ACS is returned for any reason, they will put a “hold” on the provider’s account and all future payments will be suspended until the address has been updated.

Q: How often can I submit billing to Expert Billing & More, Inc.?

A: Providers can submit invoices weekly, bi-weekly or monthly. Fees are based on the number of clients billed and the frequency at which invoices are submitted for processing. Expert Billing will work with providers to set up the most cost-effective invoice submission schedule that meets their individual financial needs.

Q: Where do I find out what documentation is required for the services I am rendering?

A: Providers should review the DS Waiver Coverage and Limitations Handbook to determine what the guidelines and documentation requirements are for the specific services rendered. The Handbook is available online for printing from the ACS Data Exchange website (EDI) website.

Effective June 2005, the most current version of the Handbook is available from the ACS EDI website.

To print a copy of the Handbook, go directly to the ACS Data Exchange website (EDI). Once in the website, choose the following options from the menu on the left:

1. Click on Provider Support
2. Click on Handbook
3. Scroll through the available handbooks until you see “Developmental Services Waiver” June 2005
4. Open the handbook using Adobe Reader and print

Q: What is the “Handbook” that Support Coordinators keep referring to?

A: The “Handbook” is the DS Waiver Coverage and Limitations Handbook. Providers can print a copy from the AHCA website. The Handbook is your most important reference guide. Providers should review the Handbook in detail to be sure you are familiar with the guidelines and limitations for the specific services rendered. See printing instructions above.

Q: How do I know what training courses I am required to attend?

A: Providers should contact their local district training coordinator to discuss what courses are required for the specific services rendered.

Q: How can I sign up to receive online remittance vouchers?

1. Click on link to ACS Data Exchange (EDI)
2. Click on ERV Information from the menu on the left
3. Click on ERV Registration Form
4. Print form and complete
5. Please note that you are applying for “Yourself or Company” as this will give you your own ID and password. Do not check the “Billing Agent” box or you will not receive your own password.
6. Mail to:
ACS
ATTN: Data Exchange
2308 Killearn Center Blvd.
Tallahassee, FL 32309

Please note: Providers must call EDI at 800-829-0218 to verify the request has been processed and request a username and password. Providers should give EDI approximately 2 weeks for processing before calling to request the username and password.

Providers that sign up for online vouchers will no longer receive hard copies of the vouchers. Providers will be able to access 3 months of vouchers at any given time.

Q: How can I verify what my payment will be for the week?

A: Providers can call Provider Check Inquiry at 800-239-7560 on Monday morning of the week the payment is expected to see how much will be paid on the following Wednesday.

Q: What do I do if my claims were not paid in full?

A: Providers that are using Expert Billing can fax a copy of the remittance voucher showing the denial reason. Expert Billing will research the problem and resubmit the claim as quickly as possible.

Providers that are billing on their own can contact Claim Inquiry at 800-289-7799 to determine the denial reason. Once the error is corrected, the claim can be resubmitted for payment.

Q: Who or what is Delmarva?

A: Delmarva is an outside agency that was contracted by the State to conduct annual reviews for providers. Providers can visit their website at Delmarva Foundation. Providers are strongly encouraged to contact their local district or Delmarva directly to learn more about their responsibilities and how they relate to each individual.

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